FAQ at Green Hinge System

The Best Overhead Door Sealing System in the Industry!
Residential & Commercial
U.S. Patented
Built to last a lifetime!
Lifetime guarantee
Made & Assembled in the U.S.A
Free Shipping on U.S orders over $125
FAQ - Questions
1. What's the difference between Residential and Commercial Door Hinges?
2. How long will the spring last?
3. Will the Green Hinge work with my existing shaft and wheels from my current hinges? 
4. Why does your system out perform other sealing systems?
5. Has my order been shipped/How do I track my order?
6. Are there any special adjustments required to my door?
7. I forgot my account password. How do I retrieve it?
8. What is your return policy?
9. Do you share, sell, or trade any of my information?
10. Do you keep my personal information?
11. When will my credit card be charged and is your website secure?
12. How do I order from Canada?
13.  Do the Residential springs look different then the commercial?
14. Should I lubricate the Green Hinge?
 
Answers
1. The difference between the residential and commercial hinge is the spring tension has been optimized for the best door performance, based on the typical doors used in residential and commercial applications. If a residential door is 12 feet wide or more commercial hinges should be used. 
 
2. Our system is built to last; with a spring that exceeds 10,000,000 life cycles.
 
3. Yes, the existing 7/16" shaft and attached wheels are very common in 99% of overhead doors. The Green Hinge is designed to work effectively with these common shafts and wheels.  Any additional adjustment required can be handled by your installation professional.
 
4. Each panel can automatically adjust to overcome poor track positioning and warped walls.  Most Important the doors themselves only have one true sealing surface and that is the outer panel edge where it contacts the wall.  Most door panels are corrigated where the seal contacts, still leaving air gaps with traditional seals.
 
5. You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order. If a tracking number is assigned to your order, you can track the order by logging in to Order Status and reviewing your order.
 
6. The majority of doors do not need special adjustments. On a rare occasion the motor drive tension may be adjusted.  Your door professional can easily make this minor adjustment if necessary after installing the Green Hinge System.
 
7. If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.
 
8. Our return policy is available on the Terms of Sale agreement.
 
9. Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy
 
10. Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.
 
11. Credit cards are charged when the order is placed. You will receive email notification confirming the approved transaction.  Our website and shopping cart processes all information by using the latest SSL 128 bit encryption security technology.
 
12. For Canadian orders: Please place order from our website. Orders will direct ship from a local Canadian company. There is a flat rate shipping charge of $12.50 USD on sets of hinges. Single hinges are subject to shipping charges from the US.
 
13. Residential hinges have a SILVER SPRING. Commerical hinges have a GOLD SPRING.
 
14. Yes, you can lubricate the Green Hinge.  Use the door manufacturer suggestions for lubrication of your door hinges.

 
Button up that garage door
I heat my garage shop full time, and when I'm outside on dark winter nights, I can see a lot of light between the weather stripping and the overhead door. Light = lost heat = untold dollars' worth of BTUs pouring outside. The problem is that there's so much space between the rollers and the track that the door doesn't stay tight against the weather stripping.
I just invested in the Green Hinge System to solve the problem. The design is simple but brilliant. Each replacement Green Hinge has a built-in spring that pushes the door against the weather stripping for a much better seal. The hinges also quiet the door because the rollers don't rattle around in the track. It's a well-made product and I fully expect it to cut my heating costs this winter.
A set of six hinges costs about $85. Go to greenhingeofamerica.com to look them over and choose the right ones for your door size.

Travis Larson, Senior Editor
The Family Handyman magazine Sept. 2015 issue

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